Further to the Government’s latest advice with regards to social distancing, it is with great sadness that we have taken the decision to temporarily close all of the Luxury Family Hotels until further notice.
Our priority, as always, is the health and well-being of our guests and staff and it is clear now that this is the only appropriate action to take.
We will be continuing to monitor the situation and we will update this page with further information on a regular basis, as well as contacting our guests who are booked to stay with us in the coming days and weeks – please bear with us during this very challenging period.
We look forward to welcoming guests back to our hotels once it is safe to do so and, in the meantime, we hope you, your family and friends are safe and well during these unprecedented times.
There is no need to call the hotels, as our Reservations teams will be proactively contacting guests in order of priority based upon their arrival date.
For direct guests, the value of the paid deposit or fully pre-paid advance purchase can be transferred and applied against the value of any revised bookings made by 20 December 2020 for stays completed by 30 June 2021. For arrivals within the next month, there will also be the option of a refund of the deposit or monies already paid.
For third party guests (those booked through a company other than Luxury Family Hotels), bookings can be transferred to alternative dates prior to 30 June 2021, however date restrictions may apply.
For more information, please click on the individual hotel’s terms and conditions below: