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Covid-19 – Frequently asked questions

We are pleased to confirm that all five Luxury Family Hotels are open.

The below FAQs cover our hotel operations, in line with current Government guidance.

Are we allowed to dine with friends and family indoors and/or outdoors?

Yes, all restrictions on numbers of guests dining together both indoors and outdoors have now been lifted.

Do I need to wear a face covering inside the hotel?

We are following the government’s policy of personal responsibility and respect for staff and fellow guests. Therefore, we will not be enforcing mask wearing for either guests or our staff, however, in certain circumstances you may feel more comfortable wearing a mask and we will be fully respectful of individual choice.

Are the Dens open?

We are pleased to confirm that our Den facilities are open. The Dens will be sanitised and cleaned between each session.

There is a choice of three Den sessions per day. Parents can book one Den session for each night of their stay in advance of their arrival. Our Breakfast Club is also available from 8am - 9.30am on a Sunday morning.

To book your Den session or the Breakfast Club, please contact the hotels directly.

Is the swimming pool going to be open?

We are pleased to confirm that the indoor swimming pools at all five hotels and the outdoor pools at Woolley Grange and New Park Manor are open and there is no need to book swim sessions.

Will the sauna and steam rooms be open?

Yes, we are pleased to confirm the sauna and steam rooms at New Park Manor and Woolley Grange and the sauna at Moonfleet Manor are all open.

What steps have been taken to ensure that spa treatments will be safe?

We are pleased to confirm that our spas and treatment rooms are open.

We have taken pro-active steps alongside our partner Elemis to assess our treatment menus and protocols. The treatment menu has been adapted and every therapist in our group has been re-trained on this menu by Elemis to ensure a safe environment for both our guests and our team members. Luxury Family Hotels and Elemis are committed to following official guidelines whilst not forgetting that visiting one of our spas is a time for relaxation and rejuvenation.

What spa treatments can I book?

Our revised 2021 spa treatments are now available to book via the individual hotel websites or by calling 0208 076 5555.

Will I need to book for breakfast?

To allow for social distancing, we have introduced a booking system for breakfast. We ask that all guests pre-book their breakfast time slot so that we are able to ensure guests have the space they require to enjoy a peaceful breakfast. We have also introduced an enhanced continental breakfast which can be delivered to your bedroom.

Is the baby listening available and can it be used at any time?

Yes, the baby listening system is available and can be activated at any time during your stay.

Are you offering a baby-sitting service?

Yes. Our baby-sitting service is available in line with guidance received from our health and safety advisors. Please contact the hotels directly for more information on pricing and availability.

Will the Escape Room at Moonfleet Manor be open?

No, unfortunately the Escape Room is currently closed.

Are you still accepting dogs as usual?

Yes.